Question 1

What do we do if our EV charger is out of service?

Accepted Answer

Activate your Backup Plan. CharjGo dispatches mobile DC fast charging directly to your priority vehicles so your fleet stays charged and on schedule while the out-of-service charger is diagnosed and repaired—no towing, no idle vehicles, no scrambling for a same-day fix.

Question 2

Our charger is broken and won't be fixed for days—what happens to our fleet?

Accepted Answer

Your fleet keeps running. That's the point of charging continuity: instead of your vehicles sitting idle for the full length of a repair, CharjGo's mobile charging covers your priority vehicles for as long as the fixed charger is down, whether that's a few hours or a multi-day repair.

Question 3

What is charging continuity, and why does it matter?

Accepted Answer

Charging continuity means a single broken charger doesn't stop your fleet from moving. Instead of an unplanned scramble when a charger fails to charge, your Backup Plan defines the response in advance—so a hardware fault, network outage, or failed service call doesn't become a fleet-wide problem.

Question 4

What happens when a fixed EV charger fails?

Accepted Answer

Without a plan, a charger failure typically means an unplanned scramble: vehicles sit idle while you search for a solution. With a CharjGo Backup Plan, your response is already defined—priority vehicles, dispatch process, and escalation contacts are agreed on in advance so mobile charging can be deployed as soon as you activate the plan.

Question 5

How is a Backup Plan different from calling roadside assistance?

Accepted Answer

Roadside assistance responds after a vehicle is already stranded, one vehicle at a time, with no advance plan for your specific fleet or sites. A Backup Plan is proactive: CharjGo assesses your chargers, vehicles, and sites ahead of time, so when an outage happens, the response is pre-planned rather than improvised.

Question 6

Is the Charging Station Backup Plan the same as insurance?

Accepted Answer

No. The Backup Plan is a service agreement and operational continuity plan, not a financial insurance product. It provides access to CharjGo's mobile charging response, built around a pre-assessed plan for your fleet's requirements.

Question 7

How quickly can CharjGo respond to a charger outage?

Accepted Answer

Response times depend on your plan's agreed SLA and location, but CharjGo is generally built for deployment in under 24 hours from request to on-site charging. Your specific response time is defined during plan setup.

Question 8

Do I need existing chargers installed to get a Backup Plan?

Accepted Answer

No. A Backup Plan is most valuable if you already operate fixed chargers, but CharjGo can also support fleets that are mid-transition to electric, bridging the gap before permanent infrastructure is complete.

Question 9

Can one Backup Plan cover multiple depots or sites?

Accepted Answer

Yes. CharjGo can build a Backup Plan that covers multiple depots, yards, or sites, with coverage and response details defined for each location during the assessment.

Your Chargers May Fail. Your Fleet Still Has to Move.

Charger Downtime With and Without a Plan

Without a Backup Plan

With CharjGo

A Response Plan Built Before You Need It

Assess & Validate

Build the Response Plan

Onboard & Connect

Dispatch & Charge

Site & Fleet Readiness Assessment

How Resilient Is Your Fleet's Charging Plan?

Questions About the Backup Plan

Keep Your Electric Fleet Moving